How is Digital Transformation Reshaping Public Services?

  • How is Digital Transformation Reshaping Public Services?

    Posted by jack on 12 December 2025 at 11:02 am

    Our agency is currently undergoing a comprehensive digital transformation for government operations. The core goal is to shift from paper-based, in-person processes to integrated, user-centric digital services. This strategic digital transformation for government isn’t just about new software; it’s a complete rethink of citizen engagement. We are finding that a well-executed digital transformation for government significantly improves access and efficiency for residents. However, legacy systems and change management remain our biggest hurdles. We’d appreciate insights from other departments on your journey and lessons learned.

    Natalia Bourenane replied 1 month, 1 week ago 2 Members · 1 Reply
  • 1 Reply
  • Natalia Bourenane

    Member
    13 December 2025 at 9:35 am

    Jack,

    Thank you for your question but I doubt many people in this community will have a meaningful response as we are not part of the government structure.

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